Shipping policy
Delivery Details
- - Fast & secure delivery to New Zealand/Australia.
- - Handmade To Order Just For You.
- - Low Environmental Footprint.
- - Delivery Time: 8-16 Working Days.
Returns
Shop with confidence:
Returns & Exchanges:
You have 30 days from the day your order arrives to request a return or exchange (exchanges not available for international orders).
To start a return, please contact us at info@aurastone.nz. We will provide you with instructions and the return address.
Exchanges are not available for international orders.
Customs & Duties
Orders shipped within New Zealand and Australia qualify for free shipping.
For all other countries/regions, orders over USD 129 enjoy free shipping with no customs duties or import taxes.
Orders under USD 129 will incur a USD 15 shipping fee, and customs duties or import taxes may apply. These fees are the responsibility of the customer and must be paid directly to your local customs authority upon delivery. Charges vary by country.