Shipping Policy
Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Shipping Costs
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New Zealand & Australia: Free shipping on all orders
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International Orders:
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Free shipping on orders over USD 129
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A flat shipping fee of USD 15 applies to orders below USD 129
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Estimated Delivery Time
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Estimated delivery time is 8–20 business days, depending on destination and customs clearance.
Please note that delivery times are estimates and may vary due to customs processing, local courier delays, or peak seasons.
Shipping Destinations
We offer international shipping to many countries worldwide, including:
North America:
United States, Canada, Mexico
South America:
Chile, Colombia
Europe:
United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Denmark, Sweden, Norway, Finland, Greece, Austria, Bulgaria, Croatia, Hungary, Poland, Czech Republic, Romania, Estonia, Latvia, Slovakia, Slovenia, Lithuania, Cyprus, Turkey, Malta
Oceania:
Australia, New Zealand
Asia:
Japan, Hong Kong, Macao
Middle East:
Israel, United Arab Emirates, Saudi Arabia
Wherever you are, we are committed to delivering your jewelry safely and reliably.
Please note: We currently do not ship to APO/FPO addresses.
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in the order total.
Shipping Carriers
We work with reputable logistics providers based on destination, including:
NZ Post, DHL, FedEx, EMS, or other reliable international couriers.
For shipping inquiries, please contact us at info@aurastone.nz.
1、How long will it take for my jewelry to arrive?
For all made-to-order pieces, delivery takes 8–20 business days, depending on your location.
If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends, this helps us create intentionally and reduce waste.
Please note: Delivery times don’t include possible carrier delays caused by weather, customs, or busy holiday periods.
2、How much does shipping cost?
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS $129+
For orders under $129, it's as little as:
- - International: $15
3、Can I track my jewelry in the mail?
Yes! As soon as your order ships, we’ll email you a tracking number and link so you can follow your jewelry’s journey.
Need help? Just send us a message — we’re happy to track it for you!
4、Will I have to pay for customs and duties?
Orders shipped within New Zealand and
Australia qualify for free shipping.
For all other countries/regions, orders over USD 129 enjoy free
shipping with no customs duties or import taxes.
Orders under USD 129 will incur a USD 15 shipping fee, and
customs duties or import taxes may apply. These fees are the responsibility of
the customer and must be paid directly to your local customs authority upon
delivery. Charges vary by country.
5、Do you ship on weekends or bank holidays?
All orders ship Monday – Friday, excluding weekends and official bank holidays.We recommend you order soon, so you get your aurastone jewelry in time.
My order shows up as delivered, but I haven’t received it. What should I do?
In rare cases, your package can show as ‘delivered’ before you receive it.
This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.
If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via info@aurastone.nz and we will do our best to assist you in locating your missing package.
6、My tracking link doesn't show updates?
Need help? Please get in touch via info@aurastone.nz — we’re happy to track it for you!